Refund policy

Last updated: June 21, 2026

At RIVA Melbourne, customer satisfaction is important to us.

RETURNS

We accept returns within 30 days of delivery.

To be eligible for a return, items must:

• Be unused and unworn
• Be in original condition
• Include original packaging and tags

NON-RETURNABLE ITEMS

The following items cannot be returned:

• Gift cards
• Final sale items
• Clearance items
• Products showing signs of use or damage caused by the customer

RETURN PROCESS

To request a return, contact us at info@rivamelbourne.com with:

• Order number
• Reason for return

Once approved, return instructions will be provided.

REFUNDS

After receiving and inspecting your return, we will notify you of the outcome.

Approved refunds will be issued to the original payment method within 5–10 business days.

EXCHANGES

We replace items only if they arrive defective, damaged, or incorrect.

RETURN SHIPPING

Customers are responsible for return shipping costs unless:

• The item received is defective
• The item received is incorrect
• The issue resulted from our error

LATE OR MISSING REFUNDS

If your refund has not arrived:

1. Check your bank account.

2. Contact your card provider.

3. Contact your bank.

If the issue remains unresolved, contact info@rivamelbourne.com.

CONTACT INFORMATION

Store Name: RIVA Melbourne
Email: info@rivamelbourne.com