Privacy policy
Last updated: June 21, 2026
RIVA Melbourne operates this store and website, including all related information, content, features, tools, products, and services in order to provide customers with a seamless shopping experience (the "Services"). RIVA Melbourne is powered by Shopify, which enables us to provide the Services.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, purchase from, or otherwise interact with our Services.
PERSONAL INFORMATION WE COLLECT
We may collect the following information:
• Contact information (name, address, billing address, shipping address, phone number, and email address)
• Payment and transaction information
• Account information and preferences
• Order history and shopping activity
• Communications with customer support
• Device, browser, IP address, and usage information
HOW WE COLLECT INFORMATION
We collect information:
• Directly from you when you place an order, create an account, or contact us
• Automatically through cookies and similar technologies
• From service providers and partners that help operate our business
HOW WE USE YOUR INFORMATION
We use your information to:
• Process and fulfil orders
• Manage customer accounts
• Provide customer support
• Improve website functionality and user experience
• Send order updates and service-related communications
• Prevent fraud and maintain security
• Comply with legal obligations
• Provide marketing communications where permitted by law
DISCLOSURE OF INFORMATION
We may share information with:
• Shopify and related service providers
• Payment processors
• Shipping and fulfilment partners
• Analytics and marketing providers
• Legal authorities when required by law
SHOPIFY
Our store is hosted by Shopify. Information submitted through our website may be processed by Shopify in accordance with Shopify's Privacy Policy.
DATA RETENTION
We retain personal information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.
YOUR RIGHTS
Depending on your location, you may have rights including:
• Access to your personal information
• Correction of inaccurate information
• Deletion of personal information
• Data portability
• Withdrawal of marketing consent
To exercise any of these rights, contact us at info@rivamelbourne.com.
CHILDREN'S PRIVACY
Our Services are not intended for individuals under the age of 13.
INTERNATIONAL TRANSFERS
Your information may be transferred to and processed in countries outside your country of residence.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes will be posted on this page.
CONTACT INFORMATION
Store Name: RIVA Melbourne
Email: info@rivamelbourne.com
